Customer Support Agent (Vietnam)
Remote, Vietnam | Full-time
Responsibilities
- Handle any incoming customer inquiry within the set time range via different communication channels: live chat and tickets system;
- Identify customers’ needs to achieve customer satisfaction;
- Manage standard inquiries in the ticket system and escalate the ones that require deeper investigation to the relevant department or specialist.
Requirements
- Proficiency speaking and writing in Vietnamese and English;
- Computer literacy;
- Able to identify ways of solving the problem and present the solution in a verbal and written manner;
- Strong interpersonal skills;
- High level of professionalism;
- Attention to detail and punctuality;
- Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards.);
- Stable internet connection.
We offer
- Working for a dynamically growing company;
- Challenging but exciting tasks with our own product;
- Training is provided;
- Competitive salary;
- Working on a shift schedule (day and night shifts from 9 am to 9 pm and from 9pm to 9am followed by 2 days off);
- Remote work.